What is the check-in and check-out policy at The Pelham London - Starhotels Collezione?
Check-in is at 15:00 and check-out is by 11:00.
75 photos
The Pelham London - Starhotels Collezione – A Favorite for Families in London
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Key details
About the Hotel
15 Cromwell Place, London, SW7 2LA,
- Close to the Victoria and Albert Museum
Great
8.6
9.3
4.8
4.4
5-star boutique hotel in South Kensington with Kit Kemp design and Michelin-starred dining
Amenities & Services
The Pelham London offers a
Rooms & Suites
Each room is individually decorated with a mix of antique and modern furniture, designed by Kit Kemp to offer a unique aesthetic in every space.
Dining
Location & Nearby Attractions
The hotel is set in South Kensington, less than a block from
Family & Pet-Friendly Services
The hotel offers
Highlights
Design: Eclectic interiors by Kit Kemp in every room
Dining: Michelin-starred La Trattoria by Alfredo Russo
Location: Steps from South Kensington Tube and 3 major museums
Services: 24-hour room service, concierge, and express check-in/out
Family: Family rooms, babysitting, board games, and pet-friendly policies
Amenities: Fitness centre, bicycle rental, and walking tours
“The Pelham London stands out for its eclectic design, thanks to Kit Kemp's unique touch, and its prime location in South Kensington places guests near London's best museums. Michelin-starred dining elevates the experience, offering innovative Italian cuisine. While some past guests have noted issues with service consistency and room maintenance, the personalized attention and convenient access to landmarks make it a noteworthy choice.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Executive Triple Room2 persons28 sq. feet1 Single Bed or 1 Double BedAir conditioningBathtubroom details- Cosy Double Room2 persons22 sq. feet1 Double bedAir conditioningBathtubroom details
- Junior Suite2 persons30 sq. feet1 King-size bedAir conditioningBathtubroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Smoke detectors
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
Guest Parking
- Public parking is possible at a location nearby at .
Services
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Tea and coffee facilities
- Armchair
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At The Pelham London, culinary art meets heartfelt hospitality in the charming La Trattoria by Alfredo Russo. Guests can indulge in the rich flavors of Italian cuisine, while the setting promises both elegance and comfort throughout the day, from breakfast to high tea.
The Pelham London - Starhotels Collezione Location
15 Cromwell Place, London, SW7 2LA,
Explore London
Local Experiences Around The Pelham London
Victoria and Albert Museum
5 minutes' walk
World-renowned museum showcasing art and design, featuring free admission and changing exhibitions.
Natural History Museum
11 minutes' walk
Famous for its dinosaur skeletons and stunning architecture. Free entry, with daily guided tours available.
Harrods
12 minutes' walk
Iconic luxury department store offering high-end shopping, gourmet food halls, and exquisite architecture.
Kensington Palace
30 minutes' walk
Historic royal residence with beautiful gardens. Offers tours showcasing royal life and exhibitions.
Biking in Hyde Park
25 minutes' walk
Bike rentals available in Hyde Park, offering a scenic ride along paths and picturesque lakes.
Yoga at Kensington Gardens
20 minutes' walk
Outdoor yoga sessions amidst stunning gardens. Check local listings for schedules and booking requirements.
Visit the Saatchi Gallery
17 minutes' walk
Contemporary art gallery featuring dynamic exhibitions. Entry is free and family-friendly.
Muriel's Kitchen
1 minute' walk
Cozy spot for fresh, locally sourced dishes; known for its hearty breakfasts and homemade cakes.
Jia
1 minute' walk
Elegant Asian cuisine with an innovative menu including dim sum and signature cocktails. Reservations suggested.
The Drawing Rooms
2 minutes' walk
Charming venue offering afternoon tea with a stylish ambiance, suitable for families and couples alike.
Royal Albert Hall
13 minutes' walk
Prestigious concert hall featuring performances across genres. Events include classical music and pop concerts.
The National Gallery
10 minutes' drive
Home to a vast collection of Western European paintings. Free entry with special exhibitions throughout the year.
Jazz Café
10 minutes' drive
Vibrant venue hosting live jazz music; a mix of local and international artists. Great atmosphere for music lovers.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at .
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel The Pelham London - Starhotels Collezione serves a full breakfast for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Hindi
Year renovated:
2007
Number of floors:
4
Number of rooms:
55
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Excellent location
Courteous staff
Comfortable bed
Cons
Small room
Leaking taps
Guest reviewsbased on 726 reviews
Penelope from United Kingdom
Single
Executive Double Room
3 nights in November 2025
|
Reviewed: February 01, 2026
9.2/10
lovely stay!
friendly staff well equipped room clean bathroom
i thought the staff was very friendly and helpful. smiling is very infectious, and the staff are very good at it! they all. our cosy room was well equipped and very comfortable! the bathroom was spotlessly clean, and all amenities functioned perfectly.
there was nothing excellent about staying at this hotel, except for one. our 'executive room', drab, dark, and small, was nothing like the hotel website's photos.
Facilities
8/10
The fitness center was quite nice, and it had modern equipment. I did appreciate this. the honor bar seemed like a great touch, but i needed to go to the restaurant to get my drinks. it was still okay.
Rooms
9/10
The room was very comfy and tidy. I appreciated that very much! the bed was very comfortable, and the room was tastefully decorated with a lot of stylish furniture. It was a bit small, though!
Location
10/10
This hotel's location is very convenient. That's true! there are many interesting places within a walking distance, and i found a nice church on the brompton road by chance. it is well worth a visit.
Dining
9/10
Breakfasts were delicious and served with a genuine smile, which always makes food taste better! there was a wide variety of options, and the staff were very attentive. I liked the pastries. the fruit salad was fresh!
Service
10/10
the staff was very friendly and helpful, and i found them to be attentive. they went out of their way to ensure my stay was perfect. anna and natarene on reception were excellent! smiling is infectious.
0 Helpful
|
Penelope from United Kingdom
Single
Deluxe Double Room
3 nights in November 2025
|
Reviewed: January 29, 2026
5/10
inconsistent service, mattress issues
soft mattress slow staff
the location was convenient and accessible to attractions.
the mattress in my room was HORRIBLE it was way too soft. i sank right into it. This made it difficult to sleep and caused back pain! also, the staff was slow during breakfast. i had to leave before eating even though i had already paid. what a waste.
0 Helpful
Pat from Ireland
Single
Executive Triple Room
4 nights in November 2025
|
Reviewed: January 20, 2026
6/10
strong smell disturbing smell
The location is convenient for visiting museums and traveling around the area.
The room had a VERY strong smell of damp. I left the windows open for hours. This did NOT eliminate the smell. UNFORTUNATELY, it was quite disturbing.
0 Helpful
owen from united kingdom
Couple
deluxe double room
3 nights in November 2025
|
Reviewed: December 07, 2025
8.5/10
convenient location with friendly staff
convenient location friendly staff clean restaurant good food
i appreciated the hotel's convenient location near several restaurants. the staff was friendly and informative, a major plus. the hotel restaurant was clean , and the food tasted good with nice presentation. i felt safe .
the wooden floor made cracking sounds frequently. this, along with the sounds of the elevator , disturbed my sleep at night.
Facilities
9/10
The hotel is close to several museums. there are really nice restaurants and coffee shops located nearby. south kensington station is only minutes away from the front door. This provides convenient access to many amenities.
Dining
8/10
the breakfast was continental and full. the breakfast service was professional and obliging. the attached italian restaurant downstairs serves food. there are many food and pub options nearby as well.
0 Helpful
|
Danny from United Kingdom
Single
deluxe double room
3 nights in November 2025
|
Reviewed: November 15, 2025
6/10
slow breakfast service missed breakfast
the hotel is well-located near the south kensington museums. restaurants and coffee shops are easily accessible.
the breakfast service was slow. the staff did not manage to get our breakfast ready and we had to leave without eating, though we had already paid for it (i was very disappointed). this was definitely not what i would have expected.
0 Helpful
Show more reviews
FAQs
About The Pelham London - Starhotels Collezione
Are pets allowed at The Pelham London - Starhotels Collezione?
Pets are allowed on request, with possible additional charges.
How far is The Pelham London - Starhotels Collezione from the Victoria and Albert Museum?
The hotel is located just 0.5 km from the Victoria and Albert Museum.
Which notable landmarks are close to The Pelham London - Starhotels Collezione?
Nearby landmarks include the Royal Albert Hall (1 km) and the Natural History Museum (1 km).
What fitness and wellness facilities are available at The Pelham London - Starhotels Collezione?
The hotel features a fitness centre for guests to use during their stay.
What dining options are available at The Pelham London - Starhotels Collezione?
La Trattoria by Alfredo Russo offers fine Italian dining on-site, and there is also a bar/lounge area.
What room amenities are featured at The Pelham London - Starhotels Collezione?
Rooms come equipped with air conditioning, a flat-screen TV, luxurious toiletries, and a coffee/tea maker.
Is internet access available at The Pelham London - Starhotels Collezione?
Free Wi-Fi is available throughout the hotel.
Are there any business services available at The Pelham London - Starhotels Collezione?
The hotel provides facilities for meetings and events, accommodating up to 45 guests.
Where can guests find nearby restaurants from The Pelham London - Starhotels Collezione?
Guests can enjoy nearby dining options such as LEON, Rocca, and Apero, all within 0.5 km.
Does The Pelham London - Starhotels Collezione offer any family-friendly amenities?
Family-friendly services include babysitting/child services and tailored room configurations.
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